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Old Mar 18, 2012 | 2:51 pm
  #10  
flyer215
 
Join Date: Sep 2010
Location: SFO
Programs: AA ExPlat; UA GS (via MM companion); SPG
Posts: 362
Originally Posted by WineCountryUA
that alone is a bit misleading. At t-24 the waitlist is transferred (carried over) to the Upgrade Standby List (which is effective a waitlist in PMUA nomenclature -- just a new name in new UA terminology).
In theory.

In practice, there are many technical glitches which are often preventing this from happening, causing chaos to ensue at the airport when an agent is unable (doesn't know how) or unwilling (misinterpreted the rule) to properly rebuild the Upgrade Standby List, and re-add passengers awaiting an upgrade (if the pax even realize what has happened!).

Hopefully both cases are improving now that UA_Insider has said the company was "sending a memo" (my term) on the issue to line staff. And hopefully the system bugs will get worked out.
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