Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
Too bad -- there are so many glitches as you can read about in other threads. Indeed, you should get your SWU back. But you may have to be patient and diligent, with repeated follow-ups if necessary, given what a mess things are.
In the future though, I wouldn't expect an upgrade on a W fare on the weekend, especially on a Saturday. A lot of people are competing for upgrades nowadays.