I have tried Ask Alex several times, and have yet to have a satisfactory response. This is my latest encounter.

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Alex: Hi, I'm Alex, your united.com guide. I've been designed to make your time on our website as fast and efficient as possible. Just type in a question, keyword or phrase below and I'll take you to the information you're looking for.
You Asked: When will Star Alliance Upgrades be available? I have gotten many inconsistent answers.
Alex: On this Web page, you will find information on the benefits MileagePlus Premier members receive on the Star Alliance network. View Page
Here's More:
Star Alliance
Premier benefits
Upgrade Award Timeframe
You Asked: I asked when sill star allinace upgrades be available. The answer is not on the webpage.
Alex: On this Web page, you will find information on the benefits MileagePlus Premier members receive on the Star Alliance network. View Page
Here's More:
Star Alliance
Premier benefits
You Asked: Is there anyone besides you to help? The answer to the question I asked is not on the webpage. If it was on the webpage, I wouldn't have asked the question.
Alex: Thank you. I'm glad I could be helpful.
You Asked: This is one for the record books. I said you weren't helpful. When will star alliance upgrades be available?
Alex: On this Web page, you will find information on the benefits MileagePlus Premier members receive on the Star Alliance network. View Page
Here's More:
Star Alliance
Premier benefits
Upgrade Award Timeframe
Ask Virtual Travel Assistant

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