FlyerTalk Forums - View Single Post - March 3rd, 2012 System Integration Master Thread (PSS)
Old Mar 17, 2012 | 5:36 pm
  #2215  
travelcomments
 
Join Date: Feb 2007
Programs: Plenty
Posts: 227
A few more observations/data points

Five transition issues:

1) Out of the six accounts I administer for family members, three had their e-mail address on file deleted. This was an easy fix.

2) In another case it was impossible to log-in with the old UA credentials (PW refused). Resetting the PW resulted in an e-mail notification to the e-mail address on file - with the e-mail stating "there's no e-mail address on file". Ahem.

3) International travel without my 1K card since it arrived too late for a recent trip. Resolved by using another *A Gold card.

4) *A partner airlines (e.g. SAS) changed my *A booking status to "basic member" which resulted in a loss of seat assignments and issues with baggage allowances (resolved by using another *A Gold card).

5) Never mind the delayed, incorrect, partial, and/or missing miles since 3/3.

I can live with my mileage balance being off for a week or two, or , well, who knows. What worries me that pretty much many, many instances of data integration problem that can exist seems to have manifested themselves in this transition. That simply suggests a lack of IT competence; nothing new of course.

Could have been worse, but definitley could have been better if UA would be a truly customer-centric company.
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