Originally Posted by Michael D

Found R/RN on a RT flight to PEK on ExpertFlyer. Went to book it on United. No R/RN fares were available according to flight info at United. Booked anyway. After booking no opportunity to upgrade or buy any of the niceties. Called 1K number to get the Premier Executive line after 7-10 min wait. Explain that I wanted to apply GPUs to flight I just purchased. The agent did it. Hung up. Logged back on to check my seating. Adjusted my seating and noticed 4 GPUs missing. Called back. Another wait. Had a three way with MP and ticketing agent. Put on hold MP came back and said I had applied 4 SWUs. (???) I said no I had called and had another agent apply two GPUs to the trip. Hold again. Yes MP said she could see that. Dead air. The agent intercedes and ask MP if they could put the two GPUs back into my account. MP said she would ask her supervisor. MP returns and said she did it. Agent and I logged back into my account and saw them. I'm glad things are getting better.