Originally Posted by JDT1955

Amidst all the griping about the merged airlines, I'd like to offer a happy, if confusing, tale. Today, when I logged into my account, I was greeted with more miles than I recalled having and a line item for "Customer Care Compensation" worth 15K miles. Not sure what this was for, most likely a 2 hour delay out of Sao Paulo last Friday, but that wasn't really United's fault (air traffic controllers "working to rules") and didn't result in a missed connection, so really no harm, no foul. Regardless, I'll just say thank you and note that not every aspect of the merger is heinous!^ Anyone else getting mysterious compensations?