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Thread: Numerous service problems with UA during my travels this year
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Old Mar 17, 2012 | 7:59 am
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UA-NYC
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Originally Posted by EXLEFTSEAT
When I asked the purser about the form we usually get for delays, broken equipment etc., he said they don't have those anymore and he recommended to log in to the UA survey website.
Think you mean the Appreciation certs - as our business is no longer appreciated unless you're in a YB or up fare, not too surprising they ditched them.

Good luck getting comp from what passes as CS now.
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