Originally Posted by
FC flyer
Recently had the same thing happen. I fought with the agent until I got it back. I e-mailed Delta and got 19,500 miles. A friend did the same, and got 7500. If I am promised EC and reserved an EC seat, I expect to have it when I get to the airport, without having to fight for it.
Per the T&C, no seat, including EC is guaranteed...
delta.com EC
LINK
http://www.flyertalk.com/forum/delta...t-seating.html (Post #2)
We reserve the right to assign or reassign an Economy Comfort seat at any time, even after boarding of the aircraft, for operational, safety or security reasons. The final decision resides with the ground staff and the operating crew on the day of the flight. In the event you have paid for and are not accommodated into an Economy Comfort seat you are entitled to a refund in the amount paid for the upgrade.
While I'm sure the OP will likely receive some miles, they are not
entitled to them...given that they are a PM, no refund would be warranted.