Originally Posted by
halls120
Shannon, what was the reasoning behind eliminating the ability to request an upgrade "on the spot" at the airport using an instrument? It seemed to work fine in the past.....
Originally Posted by
pagotto
Shannon, Thanks - that's good to hear. But could you possibly clarify why the new United has chosen to go to a more restrictive policy from the previous ability to apply upgrade requests on the spot and whether work is in process to go back to the more customer-friendly approach? Thanks
Hi
halls120 and
pagotto, your both right. Previously, on the United side, there was a good process for this. All in all it’s much more a systems constraint than it is a business decision. The short answer is, we simply don’t have the right tools and process in place to support this at the moment. That’s not to say that we don’t want to get there though.
Shannon