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Thread: New waitlist requests for R/GPUs/miles accepted until 24 before departure (Upgrades)
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Old Mar 15, 2012 | 9:45 pm
  #146  
J.Edward
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Originally Posted by UA Insider
Hi halls120 and pagotto, your both right. Previously, on the United side, there was a good process for this. All in all it’s much more a systems constraint than it is a business decision. The short answer is, we simply don’t have the right tools and process in place to support this at the moment. That’s not to say that we don’t want to get there though.

Shannon
Thanks for the update Shannon ^

Should anyone run into confusion is there a sonic code we could reference to help the agents with sorting out the upgrades at the airport?
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