Originally Posted by
mghorton
It's not supposed to be, agreed. It is absolutely not what is written on the site, and not what was on my email at T-24 last night.
But that's the point. I was told by UA employees, supervisors, and the IT desk they called that it is what is actually happening. And telling the customers one thing while actually doing another IS the policy.
My experience today, and that of others on this and other threads confirms this.
Indeed:
"Priority within 24 hours
New waitlist requests for MileagePlus Upgrade Awards, Regional Premier Upgrades, and Global Premier Upgrades can be made until 24 hours prior to departure. At 24 hours from departure, waitlists will expire and automatic processing of upgrades, per the priority listed above, will continue. As customers check in, they will be placed on an airport upgrade standby list. This standby list will clear starting at two hours prior to departure, based on Premier status, fare class and time of check-in."
Not looking forward to defending my uncleared upgrade tomorrow. I can handle advertised cuts in benefits, but I really can't handle this toxic mix of lies and ineptitude in unknown proportions, and I'm afraid I'm seeing a firm trajectory starting with the membership card fiasco earlier this year.