Sitting at SFO right now after spending 45 minutes checking in with kind-hearted but exhausted UA INTL agents.

They made phone calls to higher ups, they called for a supervisor, they called HQ. Bottom line: upgradable fares using SWU that do not clear 24 hours before departure ARE NOT moved to the gate upgrade standby list at check-in. If you don't clear before check-in opens, you WILL NOT be given the opportunity to clear later.

The ONLY waitlisted passengers that are being moved to the gate upgrade waitlist are MILES + MONEY.

In addition, if the check-in counter puts you on the waitlist, they will REMOVE you.

Despite the fact that we are told we will be moved to the waitlist, it is deliberately not happening. In my case, I received an email and confirmed by telephone that all I had to do was check in and I would get on the standby list to get my shot.

They KNOW we are being told otherwise. But the reality is not what has been advertised and put into writing.

UA Insider, we need answers on this.

In my case, I paid for an upgradable W fare and they took my SWU from my account in DECEMBER.

This is a dealbreaker for me.