Originally Posted by Alpha Golf

I called the 1K line and the agent was equally surprised. She tried various things, but said she could only see the same list and that the one name "wasn't even a passenger." (I noticed he/she was also on standby for the flight itself, so I'm guessing she meant not revenue. Later in the day there were several such.) She could see the request in my record, however. She was very nice and tried hard, but couldn't fix it.