Originally Posted by
1KHI
No. You don't get the upgrade back if at least one segment of your itinerary in BusinessFirst clears. In that case HNL-DEN is BF, so you won't get it back.
The website clearly spells that:
"In most cases, the Global Premier Upgrade will be considered used if any segment of an itinerary is upgraded or flown. However, for travel which includes segments in United BusinessFirst or United Global First, the Global Premier Upgrade will be re-deposited if the United BusinessFirst or United Global First segment(s) could not be upgraded."
http://pss.united.com/web/en-us/cont...wupgrades.aspx
This is my experience as well, admittedly, I did not call to question it but my experience was since one leg of my flight cleared, the swu was used. I now wonder if I had called if they would have credited it back.