Originally Posted by
Beerman92
I'm not trying to argue semantics but I'd characterize it that there have been a fair number of changes that may or may not cause a ton of turmoil with any given itinerary or ticket. So some are having pretty bad experiences while some are having few, if any problems.
I'm sure that means nothing to a pax who is going through the bad experiences. They don't care that 80% (pick a number from 0 to 100 I don't care) of pax have few to no problems but they are in the 20% having problems.
What I'm trying to get at was that the upgrade changes, which effects every single 1K that flies domestically has been a negative change and this is a factor every single flight for every single 1K.
This is certainly not outweighed by a change that is a special circumstance and happens a fraction of the time.