Hi,

My account is showing 2 flight reservations for today that I did not make, both are from LHR to MAN. I also got through to CO on the phone to resolve this and had to wait 20 minutes to be connected ..

They then passed me to Customer Service and now I am waiting another 20 minutes. This seems really bad service ..Is this usual or is it likely to get better?

Also last Thursday I didn't clear for a mileage upgrade and am still waiting for the mileage refund and co payment refund ..

I have sent an email regarding this 4 days ago and still no reply.

Also miles from my last trip last Thursday have not posted to my account.

What is going on?

Is there something I can do to speed things up?

It was never like this pre-merger.