FlyerTalk Forums - View Single Post - March 3rd, 2012 System Integration Master Thread (PSS)
Old Mar 12, 2012 | 1:01 pm
  #1858  
ddg77aoe1
 
Join Date: Mar 2010
Location: Seattle, WA
Programs: UA 1K
Posts: 35
Unhappy

Did not clear CPU at 96 hours for UA509 on Mar 12. Interestingly, 3 people cleared at 72 and 48 hour marks. Hopefully, they are GS or 1K in higher fare bucket rather than Plat or Prem Exec. Called reservations, transferred to non-1K agent who couldn't find my reservation at first and then couldn't tell if I was on the upgrade list and so manually re-added me. Was checked in automatically at the 24 hour mark, still not showing up on upgrade list visible from the United app. Called reservations again, and was told app data is inaccurate due to integration and that he could see me on the list of 15 people. He couldn't tell me my rank though because it lists alphabetically.

All I know is I was 49/50 on upgrades in the last 14 months (11 of which were spent as a 1P), and I'm headed for 1/3 since the integration. I was 8/25 for 1 remaining seat on a red eye the other night; are there really that many new GSs and 1Ks in Seattle since the merger? With all the moment to moment errors in the system, I'm far more suspicious that something was wrong with the upgrade list.

Maybe they should just ditch the computer system and sort these upgrades out manually at the gate until the kinks are worked out.
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