Originally Posted by Sterndogg

After 30 min on the phone with a PMUA agent regarding the mess of complimentary upgrades and why we are not clearing within the window especially when R>0 and not on the upgrades list he put me on hold then said only YBM fares will clear within the 120, 96, 72...window and everyone else is at the gate. He was dumbfounded as well and apparently said this was a totally new policy for him to comprehend.

I don't believe this...I understand that higher fares take priority in clearing and rev management is holding back seats and now offering buy ups till the last minute to board, but only potentially clearing at the gate now doesn't make sense.