Shannon, the Global Services desk (now staffed by ex-Continental reps) really has no clue about our issues (e.g. getting the Systemwide upgrade on LH). The airport staff in United hubs still can't figure out the CO computer system (e.g. how to rebook flights), and the "new" website is really buggy (e.g. tells me United doesn't fly between SFO and HKG). When will these issues be cleared up? I still don't have my new GS card either.