FlyerTalk Forums - View Single Post - March 3rd, 2012 System Integration Master Thread (PSS)

Mar 10, 2012 | 7:32 am

#1689

kb1992

FlyerTalk Evangelist

Join Date: Jul 2003

Location: BOS, PVG

Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist

Posts: 10,309

Quote:

Originally Posted by UA-NYC

1. I manage accounts for 5 total family members, and I'm staring at ~15 identical subject line ticket confirmation e-mails ("Travel Itinerary sent from United Airlines, Inc.). Can we please make the request to add in a first date of travel in order to make them more easily distinguishable at a glance? I recognize this is likely a programming change of some sort. FYI PMUA was able to incorporate this - just add in "for mm/dd/yyyy" in between "Itinerary" and "sent", or at the end of the subject line.

2. It doesn't seem like when award flights/upgrade instruments are cancelled that the miles and/or instruments will immediately go back into our accounts. Is there a standard length of time we should expect? I've heard "72 hours", "5 days", and "have to call it in" in the past week.

+1

To UA Insider

I manage travel of 30+ GS/1K/Gold/Silver/GM colleagues/relatives.

These identical subject line ticket confirmation e-mails ("Travel Itinerary sent from United Airlines, Inc.) are very annoying. I have received a arge amount.

Can UA add in "for mm/dd/yyyy" in between "Itinerary" and "sent", or at the end of the subject line?

We like to give UA money, but please make it easier for me.

PMUA usually instantly refunds upgrade instrument if it didn't clear or if the ticket is canceled.

It's really annoying and frustrating that PMCO sometimes didn't do it. Now we have the CO system. It shouldn't take days to keep track when the upgrade instruments are redeposited.

In addition, PMUA upgrade summary showed which SWU/CR1 was reserved for which pax, on what date, which flight, and when it's reserved.

New UA site has NONE of these. It is very, very hard to keep track of them.