1. I manage accounts for 5 total family members, and I'm staring at ~15 identical subject line ticket confirmation e-mails ("Travel Itinerary sent from United Airlines, Inc.). Can we please make the request to add in a first date of travel in order to make them more easily distinguishable at a glance? I recognize this is likely a programming change of some sort. FYI PMUA was able to incorporate this - just add in "for mm/dd/yyyy" in between "Itinerary" and "sent", or at the end of the subject line.

2. It doesn't seem like when award flights/upgrade instruments are cancelled that the miles and/or instruments will immediately go back into our accounts. Is there a standard length of time we should expect? I've heard "72 hours", "5 days", and "have to call it in" in the past week.

Thanks.