Originally Posted by RichardInSF

I bought Z fare from SFO to Europe and back. One way, I upgraded to F. It is still in F. The other way I didn't upgrade -- my seat is gone and it says I have an economy class ticket! I can only select seats in coach!

To get this fixed, I am listening to recordings tell me how important my call is on the phone line (btw, as a 1K, the voice jail process is much, much worse than before, another confirmation of the correctness of my decision not to bother with 1k anymore). Unfortunately, reading some earlier comments, it looks like my attempt to call will not get answered within a reasonable time frame.

Hopefully this is a known bug, but the thread is too long to search back through it.

My initial experience with long haul paid F post March 3, a flight yesterday NRT-SFO, is that there is global services and everyone else is slum.