Just an Update
22 days since I made the original request and still nothing. I sent a couple of emails through the AB website, received one reply, and nothing after that. SPG cannot help me until 30 days have elapsed. Last time I transferred points between SPG and AB, it took about 3 days.
This is just a warning to anyone who is thinking of transferring points/miles to topbonus right now. Possibly due to the OW merger, this piece has just stopped working.