Long Call Center Hold/Wait Times, Post-March 3 System Integration
UA changed my itinerary 3 days before departure and left me only with 1 hour connecting time in SFO with a transborder connection. My travel agent called UA to change to a later flight. She was put on hold from 9:30 am to almost 4 pm before someone pick up the phone. It was not a world record (the world record is 7 hours 12 mins by NEC computers according to answers.com) yet but it is BAD service on UA!