LAXOGG

Wait times are escalating. I have been on hold for 2 hours. Continuing to have problems with an existing reservation where I (and two agents that I have contacted) am unable to select a seat for the last flight in my reservation! Received an email update this morning that my GPU on another different flight on this same record cleared. Went to the UA site and segment is still showing waitlisted and there is no opportunity to select a business class seat. (I Confirmed availability. A dummy booking and ExpertFlyer both show R/RN 9). Very frustrating. I already have over 175,000 PQM this year and my YTD PQM shows only 15,000. Lifetime miles are off by 25,000. My GPU and RPU balance is correct other than there has been no posting of anything earned this year.