I asked Alex and...

You Asked: When will the system be fixed?
Alex: I'm not sure I understand, please try rewording your question.

You Asked: How come I have to wait for hours for a phone agent?
Alex: I can answer many questions about reservations but you can also contact us using the phone numbers at the bottom of this Web page.

You Asked: The wait time on the phone is many hours.
Alex: Due to high call volumes, your wait time may be a bit longer. However, I am available to help you; just ask me your question.

You Asked: How come UA Insider has not provided any update on Flyertalk.com?
Alex: I'm not sure I understand, please try rewording your question.