Originally Posted by
exerda
Or... UA is doing something more insidious, such as offering R inventory up until the window, pulling it, running their sweeps, then putting the R inventory back out there.
I personally don't think that's the issue (someone else provided this theory as speculation in another thread), but I also wouldn't put it past the new UA, deliberately or accidentally.
Hi
exedra, as you know, the process that clears complimentary upgrades was turned back on yesterday. We’re seeing it work successfully, but, there’s a point of exposure. When it turned back on, it wasn’t able to automatically run on flights where R class inventory was added while the system was “off”. It will eventually catch up as it runs at each interval (e.g. 72 hrs, 48 hrs and 24 hrs out). That said, flights departing Friday, March 9th onward should now be falling into the regular clearance windows. If there are signs of issues, any specific examples you wish to PM us are appreciated.
Originally Posted by
FormerAmtrakTraveler
Oh man, that is not funny. I'm still sitting in E+ w/ R9 within 72 hour window, on S-fare. Not sure if EUA is down or it's running but I'm on S-fare. Dear UA Insider, any update on this issue and the ON one? Thanks.
Originally Posted by
amartin1979
I'm obeserving the same phenomenonon on my flights. R availability days in advance, yet no upgrades are processed until the gate. EUA does not appear to be working for elites. Upsell offers continue to be offered at check-in, however.
Hi
FormerAmtrakTraveler and
amartin1979, if you’d like to PM us your confirmation number, we’d like to research these further to determine if they fall within the scenario above or something else.
Shannon