Originally Posted by
dlwalt
Does anyone else have problems with redeeming these certificates? According to Marriott Reservations they are unable to get into my account even though I have given them the password to my account.
Is there anyway to make a reservation online using these certs so I don't have to talk to these bumbling idiots?
They should NOT have to login to your account. They should just need your MR number. However, you should be able to make an award res. through the website. It should offer you the option to use your certificate instead of points.
I have never had problems with the reservation agents though.