Originally Posted by
GlobalSTL
You have impacted your best customers the most -- that needs to be highlighted to Jeff - as your bread and butter are the ones being played with here!
+1
Though I doubt SMI/J is going to care until it actually shows up in lost revenue (when it's beyond the point of being rectifiable). They're the best in the business after all. A lot of cognitive dissonance to admit you've totally botched something as important as your elite status program / reservations system switch-over.