Just checked the "HUB" and in the left hand box united is now saying the integration is COMPLETE! I would say far from it - outstanding issues for me include:

1 - Missing Regional Upgrades or whatever the new acronym is (I am down to 2 from 6!)

2 - Many reservations that still have the Ticket "Sync" contact reservations issue

3 - Unable to dial 1K due to ZIP CODE as only validation and the system not recognizing international postal codes (Massive issue - this is my connection to the united I want to deal with and you have knocked it out)

4 - Unable to book Star Alliance segments when they are not immediately preceded/followed by a UA segment on the same day. Again - these are most of my flights.

5 - Inability for Star segments to book into anything other than Y!

and this is on top of all of the others who are indicating incorrect EQM balances/Mileage Balances/Status/EUA processing/etc.

UA - I would not be publishing THE INTEGRATION IS COMPLETE in bold letters - if you think this is complete - I don't know what you are smoking.

Shannon - this is in no way against you - as I believe you are doing an outstanding job managing all of these issues that have come up. That being said, the frustration meter is escalating each and every day. We do have other options, and I have always been hesitant due to Annie in SYD and OK upgrade chances on higher fare classes. If that changes, there is no longer a reason to fly UA's sub optimal Y product. Virgin already comped me to Platinum and I had an outstanding experience with them back in December. If these pieces can't be fixed, I will unfortunately be on my way to the competition. That being said, I am confident the UA team will quickly find a way to solve the problems and return sanity to operations.

You have impacted your best customers the most -- that needs to be highlighted to Jeff - as your bread and butter are the ones being played with here!