I heard a report on NPR this morning that fares are going up. I had not booked flights for my wife and myself for our son's college graduation last week or earlier this week because I feared the chaos of the merger. But I decided to make the reservations today and when I checked online and the fare from BWI to COS had gone up by over $60 rt. So it was time to book. I had two ecerts but wanted to book the two tickets on the same PNR. So I called web support and got United. Initially, I got the message that wait time was 60 minutes, but I held on for about 5 minutes and was speaking with someone. She said that the new system wouldn't let them do this. I asked for a supervisor and she said the same thing (but she did call me by name). Overall about 20 minutes on this part of the call, including questioning why I was trying to do this as a GM--I told her that I was a 1K and she said that she couldn't hear me and I spent another 5 minutes on hold while she found a way to get a better line.

I said that I was able to do this before by calling web support. So they transferred me to web support (another 5-6 minutes), which was the number I dialed in the first place. Went through a booking and ultimately it was done--two tickets booked with two e-certs on one PNR.

It wasn't quite so easy--I was on hold while they figured it out. The entire call took slightly less than two hours.