Can someone tell me the best way to get through to their award reservation people? My friend (1K) has his reservations completely messed up and unticketed now and has waited 5 hours and 4 hours today to speak to someone. His mobile phone company automatically drops the call he believes after a length of time.

Thoughts?

Right now, he calls 1-800-UNITED-1 and does Mileage Plus > Award Res > MP Number (new CO)

Thanks a lot.