My friend and I each independently booked a F (O) award reservation tonight on the website LAX-SFO-HKG in June. LAX-SFO and SFO-LAX segments were only available in coach. In the past, i was able to call and waitlist for F on the coach segments on an all United Award itinerary.

Basically the CSR I spoke with said I "should" be able to do this, but the systems aren't able to do it now, and to "call back in a week". Certainly add this to the list of things that aren't working presently.

The good news is that online search tools did show proper availability for 2 seats in F that my friend and I were both able to book on UA (although it didn't note as it did before on the initial search availability screen that some segments were in coach - found that out on the summary screen). Also the calendar shading showing saver availability isn't working properly. There were numerous dates showing no availability on the calendar that did indeed have availability once you selected a particular day and scrolled through the details.

- T