(Cross-post from another thread, per a PM from someone who suggested that this may be a System Integration issue and thus belongs here.)

Fwiw, my phone conversation with 1K support was after the '10:55a CT' time when UA Insider states CPU processing was resumed. I'm preaching to the choir, but my flight is still sitting there, not upgraded.

There are still 4 F seats for sale:



With 3 of those 4 in R, according to EF:



And here's where CO.bomb is asking everyone (including me) whether they'd like to steal my seat in F:



By the way, I understand there might be 5 GS/1Ks ahead of me in a higher fare class than mine (V) -- but if that's the case, those people should be getting the seats, rather than UA continuing to sell them to randoms, because we're within 96 hours (under 72, as well). And UA's 1K line should know this, since it's one of the very few things that hasn't actually changed (well, it went from 100 hours for UDUs to 96 hours for CPUs ... but other than that, the same).

I would just like to call the 1K line and have someone say "I am trying to clear your CPU..." instead of giving a mile-long list of excuses why I probably shouldn't be upgraded (even though I'm a 1K inside the 96-hour window).

Earlier, I posted a transcript from this morning's conversation with 1K customer service.

UPDATE: Called the poor, helpless 1K desk again and they reaffirmed that it's an automated process they have zero control over. They have no idea why it hasn't cleared, but they can't do anything other than "hope that a few people don't buy the upgrade to first before yours clears" and politely remind me that "if you really need the upgrade, you might want to use 15,000 miles to confirm it". I have a sense of entitlement over very little with the new UA, but having my upgrade clearing inside 96 hours when it's available, rather than selling my seat to randoms, is one of those things I feel pretty entitled to.

Again, if it's a post-merger issue, I'm sympathetic. But no one has even suggested that yet.