Originally Posted by
andrewwm
99% of their feedback would have been from FT'ers that never read anything and demanded to know why their seat changes didn't stick or why their mileage balance hadn't been updated from their flight two days ago, despite the numerous disclaimers.
And that's where the triage comes in ... they could lump those together and ignore them, while still getting plenty of feedback which finds issues not related to the data migration; e.g. the "remember me" cookie not working (minor), the IE8 SSL issue (major), the various references to SkyTeam (minor), and so forth.