Originally Posted by exerda

Well, they sort of did have a beta site in the preview for several weeks ahead of deployment, but the problem was that they did not have any formalized way of collecting (useful) feedback on the beta. I know that they would have saved some $$ by collecting issues from even just the FT userbase who accessed it in the weeks before yesterday, setting up a triage system for issue tracking, where users could send in screen shots and descriptions and teams would categorize submissions and relay legitimate problems to QA and ultimately to development staff to fix.