Originally Posted by
billycwhatup
Update: customer service said the e-mail was just plain wrong and that all is fine. Still disappointing that the customer service agent wouldn't bother to check.
I did it the same with Visa megabonus, then the MR CS I emailed to 'grant' me an exception to allow me to change to e-cert. Then I thought it was ok, but then I wasn't able to use the e-certs until the promo was ended. Fortunately I didn't need to use it during the promo.
This time I PM Marie and she got our our promos changed, and the best thing is that I could see the promo on my Marriott's page!
So I learned the lesson.