FlyerTalk Forums - View Single Post - March 3rd, 2012 System Integration Master Thread (PSS)
Old Mar 4, 2012 | 9:22 am
  #705  
NickP 1K
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Integration has issues; but it could have been worse

Just dropped the parents off for SNA-DEN this AM, online check in worked for both. No issues they said at boarding and flight left on time and shows arriving on time. When they dropped their bags, Kiosks were working fine.

Granted some stations and flights had issues; but 2nd day in it seemed LESS hectic.

Contrast that with those of us who has to fly US on their HP/US integration. It was a disaster. Lines into the 3rd-4th day; many stations still doing manual check in with paper.

Sure there are things that are problematic; I have some minor issues on some res's and some missing RPU's - When things settle down I will address those - none of those are for immediate flights.

Also on the losing seats; Yes it sucks; but guess what an equip change would have done the same; for those with further out flights you do realize there is a possibility in a merger that cross fleeting/crewing may cause changes ANWAY. No seat is set in stone and never has been. Should UA address those who were hosed; yes - with an equiv seat which Shannon said is something they are addressing on future itins.

I however have Gained huge things that drove me nuts with old United. Online purchase of partner awards, ability to view the UG/Standby list real time, a change flight online front end that works (not with UA legacy itins right now), better C/J product on international... These were things that drove me nuts with UA and were things other carriers addressed on their sites/products.
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