Gee mattflash, how many cubicles do you sit away from cmk1493 at UA HQ in Chicago? You've both appeared out of nowhere and are busy pulling Limbaughs by bad-mouthing posts on this forum, referring to people with legitimate issues as whiners etc.

I'm now into my third hour over the past two days trying to straighten out various screwups caused by this integration. That is my time and yes, my time is valuable. I pay United for a service and if they screw up delivery of said service it is my right to consider negotiation whereby I feel United has compensated me fairly for said poor delivery of service and in return United can continue to enjoy the significant of revenue I send their way. That's how the real world works - companies that expect customers to just shut up and take it have a poor track record. And to add a little perspective: I do feel that people need to be reasonable; e.g. my lifetime miles went to 0 for many hours yet I had no worries that these sorts of things would be sorted without my intervention and indeed they have. But when this "integration" causes me to loose a key part of my weekend so that I can save the reservation of a vital work trip that I have already paid for, then I feel justified in not being happy.

Yes, it must be an enormous job integrating these systems, and no doubt down in the IT bar there will be rounds all around once it is complete. But it's not my job to be an unpaid consultant in this. Good companies have contingencies in place to take care of the 1% or whatever percent of customers end up under the bus. Judging from some of the other comments here, UA may have been very tight with the training budget for the integration. A RCC staffer - one of the great ones - told me in detail last week about how much confusion there is among the frontline customer service people.

So to all of you airing issues here, keep them coming. Don't be cowed into silence as that merely justifies poor delivery of service.