Originally Posted by
SFOlorenzo
Thanks United. I booked 6 months ago and now my seat assignments are toast. I have a trip to DC and then Latin America, and won't be sitting with my traveling compainon. Just because i thought i better check, when I logged in this afternoon - no assignments.
Guys I can't see how transfering a seat map from one system to another could lead to total chaos. Now i am facing a 10.5 hour flight in a middle seat. I know that at 360K lifetime miles and Premier Gold - I am not an uber important cusotmer. However, I bought my ticket, chose my seats, and now beacuse seat assignments were not transferred and, even worse, allowed to be reassgined - I am screwed. It is not proper, right or fair. Period
I played by the rules booked and did everything right. It wasn't an equipment change or weather issue. It was a poorly executed system conversion that penalizes the customer (full fare by the way).
Ideally, the original seat assignments would be returned and those that took the seats would be provided an eqivalent seat, the same generous offer being provided to the jilted customers.
If this is the New United - I wish you luck.
1. You obviously do not work in the merger integration field or you would have a better appreciation of how these system cutovers work. What appears as a major issue for you probably ranks below about 5,000 other items on the cutover plan. The vast majority of seat assignments were unaffected.
2. I am not sure why you are trying to turn this into a moral issue by claiming you played by the rules, etc. This is a system cutover issue and nothing more. A very small amount of people will be impacted in a negative way, 99% of the UA population flying within 10 days of the transition will have no idea that the migration even took place.
3. Absolutely no evidence exists at all that this was a 'poorly executed system conversion'. You would be shocked to see what happens during poorly planned and poorly executed integrations (employees don't get paid, companies are prevented from shipping products, facilities lock people out, etc). A small percentage of issues with seat assignments does not constitute a 'poorly executed system conversion' for a HUGE airline.