Yay! I got thru..............and reached a "legacy united" representative, and they had no idea how to use "the new" system.....the comment to me was "oh the bugs will be worked out in time" ......... you have got to be kidding me......
oh boy, this is gonna be fun....
Sounds like the "Implementation Manager" failed to include adequate Training and "User Acceptance Testing" in the "Project Implementation Design".