Originally Posted by
YoYoGodMom
The page is confusing because it first showed me the reminder I just set this morning (for my password but not PIN). I was hesitated to continue but since the agent did require the PIN, I clicked the "still need help" and luckily it asked the United security question instead. After successfully answering the question, I've reset my PIN.
m...bf logged in to the new united but couldn't repeat what I just did to reset the PIN. The same question/answer doesn't work for him! (We are pretty sure they are the same for both of us bcoz I set them
)
Maybe he will have to call United next week to have the PIN reset? But I thought PIN is required for almost every action to your account
p.s. Is it because he has full conversion than I do (showing correct balance including Lifetime Mileages rather than 0 in my account)
