Originally Posted by jtcanuck

Still on hold - over 4 hours now. "All of our agents are temporarily busy"

Did they all take the day off?

I can't re-book the seats on-line because no seats show as available.

Got to give United props for screwing up the data merge so badly. You would think a simple trial-run database merge using offline test databases would have told them they had a problem long before they tried to do the merge with live systems. I wouldn't want to be the United CIO in charge of this fiasco! I know the last CIO quit in April 2011 after being put in charge of the system merger.