Check your seat assignment now

Old Mar 3, 12, 4:23 am
  #1  
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Join Date: Aug 2006
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Check your seat assignment now

Mar 3 - integration and lost seat assignment
After the new system came back, some of my seat assignments were gone.
I talked to an agent and she couldn't get my seat back either.
She said someone got that seat and she couldn't put me back......
I asked to talk to a supervisor and she transferred me.
The supervisor said that I has never reserved that seat......
If you don't know what happen, just say you don't know.
Don't blame your customer when he has a copy of his itinerary with seat
assignment.

Check your seat assignments especially if you are on direct flight in an exit row.

Mar 4 - Dircet flight and seat assignment (My problem's solution)


I lose my exit row seat which I book 6 months ahead and now I don't have
bulk seat or exit row available on B747....
You can argue that the seat assignment is not guarantee and I will tell you that
if I can't get exit row or bulk row on UA's B747, I would rather choose other
carrier. Why I maintain my status to be bumped out from my seat?
Since the seat assignment is not guaranteed, the new COmpany can run
a program to bump elites out of their seat while they sell those seats to
non-elites. They will only tell you that the seat assignment is not guaranteed
and someone has taken that seat. They won't explain why and you won't know
why. There is nothing we can do now.......
It's just like UA have the right to change the program as they did to all elites
and MMs and they have the right to screw up your trip or seat assignments.

"I am sorry that I screw you up while you pay to become an elite. There is nothing
we can do and I think you will like the change."



The best part is that I can make a new reservation on the same flight and same day and
the exit row seats are all available.
It's their IT issue and they blame customers.



The same day and the same flight on my reservation:


People with no status who make a new booking will see:



Mar 24 - Schedule change effects seat assignment


Super annoying.
Another schedule change and all my seat assignments are gone.
I called 1K desk and the agent was not able to help as well.
Another even more annoying thing is that when you check current
reservations, the schedule change won't show up.
You have to go into each reservation to see is any schedule change.
I had to go through 12 of my reservations to see that.
Besides of the award booking on COdbaUA.bomb, I miss .bomb





Update-Seats come back around 4 pm CTS
I went through each reservation for about 15 minutes and I got all the seat back.
Still very annoying that I needed to go through each reservation to make sure
everything was right.

Last edited by pigx5; Mar 24, 12 at 4:46 pm
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Old Mar 3, 12, 4:25 am
  #2  
 
Join Date: Aug 2001
Location: SFO/HKG/SIN - United 1K MM / SPG Lifetime Platinum
Posts: 5,040
My seats seem to be intact for all 6 unflown segments. All upgraded and still in 16A
kluau88 is offline  
Old Mar 3, 12, 4:34 am
  #3  
 
Join Date: Dec 2011
Location: Indianapolis
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All seat assignments for 6 upcoming flights are intact - including the ones leaving Monday 05 March.
mdobbins is offline  
Old Mar 3, 12, 4:39 am
  #4  
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The seat assignment is still there. However all my miles (lifetime, this year) have disappeared and show 0. Hmmmmm.
Silver Fox is offline  
Old Mar 3, 12, 4:49 am
  #5  
 
Join Date: Dec 2009
Posts: 86
One of my exit row seats is gone and no other exit rows available on that flight.

Also can't choose other economy plus seat.

Called the agent and she told me to call back in an hour or 2 as she couldnt do anything now because of the system upgrade.
Fishy is offline  
Old Mar 3, 12, 4:55 am
  #6  
 
Join Date: Sep 2007
Programs: United
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Seats on 2 out of 3 reservations gone - reallocated on the website no problem.
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Old Mar 3, 12, 4:56 am
  #7  
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Originally Posted by Fishy View Post
One of my exit row seats is gone and no other exit rows available on that flight.

Also can't choose other economy plus seat.

Called the agent and she told me to call back in an hour or 2 as she couldnt do anything now because of the system upgrade.
Are you on the through flights(same flight number but different aircraft)?
What kind of airplane(mine is on 747)?
After we know more, maybe UAInsider can inform the company about
this problem.
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Old Mar 3, 12, 4:56 am
  #8  
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Posts: 16,100
Another whine: I go to save my statement balances as a PDF, open them and all I get is the Sign in page in the PDF ! Amateurs. Smells of offshored muppetry to me.
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Old Mar 3, 12, 5:00 am
  #9  
 
Join Date: Jan 2011
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I am flying ORD-INC at noon, also flying at 1pm SFO-INC-REP on the same day.
Should be fun.
But my seat assignments remain intact.
Mileage shows 0 but click into "Mileage Plus History" the numbers are correct.

Last edited by finite7777; Mar 3, 12 at 5:13 am
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Old Mar 3, 12, 5:40 am
  #10  
 
Join Date: Jan 2011
Location: WAS
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According to UA Insider, they are looking into seat re-assignments:

http://www.flyertalk.com/forum/unite...ead-pss-4.html

that thread is the best place to report issues.
navi-c is offline  
Old Mar 3, 12, 6:13 am
  #11  
 
Join Date: Jul 2011
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I actually was able to upgrade to better seats!!!
bsmnsr is offline  
Old Mar 3, 12, 6:23 am
  #12  
 
Join Date: Nov 2002
Location: Sydney, Australia
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Posts: 490
Could the seat assignment issues you are having be relating to not having a frequently flyer number in the record? For whatever reason - I keep seeing eticket receipts that have no frequent flyer number in them. Hopefully that will auto update once they run certain jobs.
GlobalSTL is offline  
Old Mar 3, 12, 6:30 am
  #13  
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Originally Posted by GlobalSTL View Post
Could the seat assignment issues you are having be relating to not having a frequently flyer number in the record? For whatever reason - I keep seeing eticket receipts that have no frequent flyer number in them. Hopefully that will auto update once they run certain jobs.
My MP number is there.
I believe I got bumped one flight and one person got bumped by me
on another flight....
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Old Mar 3, 12, 7:08 am
  #14  
 
Join Date: Oct 2011
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My seat assignments are still there, including the lovely 37A on BOS-ORD on 3/8!
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Old Mar 3, 12, 7:17 am
  #15  
 
Join Date: Oct 2009
Location: Shaker Hts., OH
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Posts: 34
I'm missing assignments on 3 of the 13 flights I have booked. I was able to get 2 of them back, but the one that I'm most concerned about is an IAD-CDG where I'm wait-listed for a SWU, but lost the seats I DID have.

The kicker is that I have laryngitis and can't speak right now. I'm going to wait another day and see if the SWU clears.
Mr. Doug is offline  

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