Originally Posted by
UA Insider
Correct,
We have a process that will be running to reassign seats. If your original seats are not available, it will place you in the best seats available like seat. Again, we apologize for the inconvenience.
-Carlos F.
Frankly, this is not an acceptable solution. The reason that I pay my money 6 months prior to travel is so that I can get the seats that I want. Now, in a mere few hours of incompetence, I and dozens of others lose our seats and all we get is a "sorry".
Whoever grabbed my seats did it this morning, why can't you let them suffer instead since they have had the seats for less than a day while I had them for 4 months!? Who deserves the seats more? UA certainly must have everything backed-up from yesterday, how hard could it be to go back 24 hours and reassign us our seats?