Originally Posted by
LAXOGG
This is rediculous and in my opionion ruins the conversion outcome......big fail in my book. A proper conversion plan would have anticipated this high call volume and EVERY phone agent should have been on duty. I have visions of vacant calll center desks. If every available phone is manned, then that's a different story.
I'm pretty sure, considering they've stated this, that every phone booth (
) is being manned, plus some. They have filled their call centers