FlyerTalk Forums - View Single Post - March 3rd, 2012 System Integration Master Thread (PSS)
Old Mar 3, 2012 | 2:50 pm
  #507  
oppedahl
 
Join Date: Mar 2012
Posts: 4
Can't print boarding pass for tomorrow's flight

I figured I should print out my boarding pass today. The flight is an ordinary United flight departing from Denver at about 1PM tomorrow for Chicago.

The first spooky thing was to receive an email from United telling me that because my flight is operated by Air Canada, I should go to the Air Canada web site to check in. That's nuts. My flight is not operated by Air Canada.

On the United web site, I see the dreaded message "! A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued."

Tried to print the boarding pass. Got an error message "We are unable to complete the check-in process as a valid ticket coupon cannot be found. Please contact a United representative at 1-800-300-1547 for assistance."

Dialed up Premier Executive reservations. I guess now that is Premier Gold. Anyway, I have now been listening to the music on hold for 38 minutes. No human being yet.

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Update -- now I have been on hold for 76 minutes. Still no human being answering at Premier Gold reservations.

Oh and by now I have received an email from United that shows my flight and PNR. The email invites me to click here to "check in now" and print my boarding pass. I click on the link and the web page says "We are unable to complete the check-in process as a valid ticket coupon cannot be found. Please contact a United representative at 1-800-300-1547 for assistance."

I wonder if anyone will ever answer the phone at Premier Gold reservations.

Last edited by oppedahl; Mar 3, 2012 at 3:30 pm Reason: update
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