Flaw #2 - The IVR asks for my 5 digit ZIP code after I speak my member number. Considering we only have 4 digit postal codes in Australia - that might be a problem! When I say my postal code - the IVR adds in a zero (i.e. 2089 ZERO) then tells me it is invalid. The the system will not get me to an agent - and when you finally break through...I think it dumps you in the general member queue as you have not validated! You HAVE to fix this IVR. This is a deal breaker for you high value customers overseas!!!