Originally Posted by
MikeFromMKE
Don't use a mac?
All kidding aside, the F9 website has been a point of contention here for some time. I also get frustrated trying to use it on my smart phone or iPad, especially after landing and its difficult to look up gate information. YX had a mobile website briefly before they were shut down and it was hoped they would port it over, but that didn't happen.
As for your comments on web design, you'd be surprised at the spectrum of quality in our industry. F9 has improved their website slowly and the new design is much improved, but they also just did a major backend overhaul and I don't think they have a very big team doing it. I also don't think the money men at the top have prioritized investing in the website so it makes it tough on the developers to make do with what they are given.
C'mon, no Mac? Windows is going the way of the dinosaurs my friend.
To me, the point of having a mobile-friendly site or app is that I can type in and save my personal info, like my Early Returns #, personal data, billing info etc, and just click a few icons to pull up needed flight updates, electronic boarding pass, or phone numbers for customer service etc. That's the true time-saving feature of smartphones, IMHO. I couldn't care less about calling people.
When I'm traveling, I won't use an airline or travel service's full site on my iPhone. It's a waste of time especially when pages load slowly. I'll just use a paper boarding pass and use my laptop when I have time and a good wifi signal for other needs. And I do not like having to use a full site and paper boarding pass.
I am not questioning Frontier's customer service ethos or the quality of their people. I'm sure you understand that when the customer base (the people spending real money anyway) becomes rather technology-dependent, the one or two outlying companies whose products simply will not work with popular products such as the iPhone are going to be the losers at the end of the day.
I am loyal to several local companies in my hometown who have no websites whatsoever and don't appear to rely on web-based technology to run or promote their businesses. I see these people regularly and am assured of their continued good service through face-to-face contact. Conversely, I know no one at Frontier, and a major purchase on my part is entirely dependent on whether I can access and use their website in an expedient manner.
At a certain point, it just becomes: "Please pony up a few extra bucks so that your site is compatible with three major operating systems, and isn't continually overwhelmed with the expected user traffic."