Originally Posted by
pvs001d
Any recent redemption?
Tried this today, but keep getting this message: "In order to fulfill your order, we require additional information to be provided."
Over to the left of your message it says in your profile:
Location: DME
Could this have anything to do with it? Are you trying to do this from outside the US? (I can't remember ever doing anything on points.com driven stuff while outside the country, but I seem to recall from other threads that some peope who were based outside the US had trouble using points.com based stuff.)
Also, at what point are you getting this message? At the last step (where you would have been charged the $30 had it succeeded) or earlier?